Last Updated: Wednesday, July 13, 2022

Health Information, Counseling & Advocacy Program (HICAP)

Health & Human Services (HHS)
4900 N Lamar BLVD
PO Box 13247
Austin, TX 78751

TEL: 800-252-9240

Alternate Phone: 855-937-2372
Program Website

Benefits Summary

Free one-on-one counseling and assistance on all aspects of Medicare (parts A, B, C, D) and other medical benefit programs by trained counselors. This is the main ADMINISTRATIVE office. There are assistance locations throughout the state. This program is known at the federal level as the State Health Insurance Information Program (SHIP).


Assistance with MEDICARE: eligibility, enrollment, benefits; premiums, costs, claims; comparison of Part D prescription drug plans; Medigap supplemental insurance; health plan options; and assistance with long term care options. SHIP also helps Medicare eligible persons who have limited income to apply for benefit programs such as MEDICAID, Medicare Savings Programs, and “Extra Help/Low Income Subsidy” which pay for or reduce health care costs.

Eligibility Guidelines

Residents of this state that are eligible for, or enrolled in, Medicare.

How to apply

None. Contact an assistance location near you; see link to "Visit our Directory" on program web site, then, "Office Search", enter the name of your County.