Last Updated: Tuesday, November 09, 2021

Health Information, Counseling & Advocacy Program (HICAP)

Health & Human Services (HHS)
4900 N Lamar BLVD
PO Box 13247
Austin, TX 78751

TEL: 800-252-9240

Alternate Phone: 855-937-2372
Program Website

Benefits Summary

Free one-on-one counseling and assistance on all aspects of Medicare (parts A, B, C, D) and other medical benefit programs by trained counselors. This is the main ADMINISTRATIVE office. There are assistance locations throughout the state. This program is known at the federal level as the State Health Insurance Information Program (SHIP).


Assistance with Medicare: eligibility, enrollment, benefits; premiums, costs and claims; comparison of Part D prescription drug plans; Medigap supplemental insurance; health plan options; and programs which help pay Medicare premiums, deductibles, etc. Also, assistance with long term care options and Medicaid benefits, eligibility etc.

Eligibility Guidelines

Residents of this state that are eligible for, or enrolled in, Medicare.

How to apply

None. Contact an assistance location near you; see link to "Visit our Directory" on program web site, then, "Office Search", enter the name of your County.